I have called and talked to you cs team last week about reactivating my account which is newly registered with paid service, however I still can not use my account as it's cancelled by you.
Pls deal with it asap as I have been waiting for it and this leaves a lot of troubles to me, thanks.
Hello @user697259 ,
I've taken a look at your account and see that you were able to connect with our Account Review team about this already! I'm glad they were able to get you taken care of. Please let us know if there's anything else that we can assist with.
I contacted the CS she told me to register a new account with the same email, however it still doesn't work although I did it in terms of her guidance.
I apologize you've had this experience. While I understand how important it is to use our system as easily as possible, for your account security we ask that you please call into our Account Review department. We cannot discuss the reason for your deactivation here in the Community. One of our Account Review Specialists can help answer any questions you may have.