Showing results for 
Search instead for 
Did you mean: 
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.

Reactivating an account

Frequent Visitor

Reactivating an account

When I click the link to reactivate, I am directed to upgrade the account. I have always had 3 managers, but when I look at the pricing plans, it says I only have 1. How can I solve this?
Tags (1)
CTCT Employee

Re: Reactivating an account

Hey @MJP5,


Thank you for reaching out to us! So it sounds like the account that you had in the past was a grandfathered account that allowed for more then one user on our basic plan. This would be something that you need to discuss with our Billing team to see if there is anything that they can do. Here is their direct number: 1-855-229-5506! Please let us know if you have any other questions.



Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!