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Recall or live edit Sent email campaigns

All Star

Recall or live edit Sent email campaigns

How do I recall or live edit email campaigns that have already been sent?

 

Constant Contact makes it WAY TOO difficult to actually talk to a representative instead of a machine.

3 REPLIES 3
Moderator

Re: Recall or live edit Sent email campaigns

Hello @EdgarP88. It looks like you may have called into our Support team shortly after posting here but I wanted to reply in case another customer has a similar question.

 

Once an email has been sent, we are not able to recall it. You are able to unschedule campaigns that are scheduled to go out. If you did want to make changes to a sent email, you can make a copy of the campaign, make your changes and then send it to your contacts. 

 

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Caitlin M.
Community & Social Media Support

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All Star

Re: Recall or live edit Sent email campaigns

Will this resend to everyone all over again or will it only send to those who have not yet opened the email?

 

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CTCT Employee

Re: Recall or live edit Sent email campaigns

Hello @ErichW09 ,

 

You are correct! If you make a copy of the email and schedule it to a list, it will send the campaign to all the contacts within that list even though some might have already received it. 

If you would like to send the campaign to those contacts who didn't open your campaign, then I would suggest creating a list of contacts that did not open and the scheduling the campaign to that list.


Jon_G
Community & Social Media Support

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