Registration confirmation emails for guests?

[Botab]

Hello,

I published my event and people started to register but no one received the confirmation email of their registration. I tested it with a copy of my event and it worked before.

Any suggestions?

Thanks a lot

Marco

[Samantha_O · Accepted solution]

Hello, 

The confirmation email is automatically sent off to registrants after they complete registration, and should have been received by your contacts.  This is a transactional email though (an email that comes after they performed an action), so it could be something that might end up in a Spam folder.  You might want to suggest to your contacts who did not receive the email to check their Spam folder to make sure that it did not end up there. 

You can also send a confirmation email for someone who might not have received the email.  If you go to your event and Manage the Registrants you can click to view registrant details and to the right side of the screen you will see a link to send Event Confirmation.  That will send the confirmation again to the email address that the contact registered with.  

If you are still experiencing issues with your contacts receiving the confirmation email, please let us know.  

[RyanW187]

Are the guests or family members receiving the confirmation if they enter a different email address?

[Marissa_R]

Hi RyanW187,

Only the actual registrant will receive the confirmation email.

Hope that helps!

[Botab]

Thanks a lot, I confirm that the system message was putted in the spam folder.

Marco

[Samantha_O]

You're welcome Marco!