Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.
I published my event and people started to register but no one received the confirmation email of their registration. I tested it with a copy of my event and it worked before.
Thanks a lot
Solved! Go to Solution.
The confirmation email is automatically sent off to registrants after they complete registration, and should have been received by your contacts. This is a transactional email though (an email that comes after they performed an action), so it could be something that might end up in a Spam folder. You might want to suggest to your contacts who did not receive the email to check their Spam folder to make sure that it did not end up there.
You can also send a confirmation email for someone who might not have received the email. If you go to your event and Manage the Registrants you can click to view registrant details and to the right side of the screen you will see a link to send Event Confirmation. That will send the confirmation again to the email address that the contact registered with.
If you are still experiencing issues with your contacts receiving the confirmation email, please let us know.