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Registration showing incomplete

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Registration showing incomplete

We have been getting several registrations (greater than 10) that have shown up as incomplete or abandoned...but when we look, we are collecting money and the registrations are actually complete.
1 REPLY 1
CTCT Employee

Re: Registration showing incomplete

Hi @calvarygf 

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry that you are encountering this problem with your registrants showing as abandoned when they are in fact registered. In order to troubleshoot further, I will need a bit more information. Can you please send an email to social_support(at)constantcontact(dot)com and include your username, the name of the event, the names and emails of the registrants you are seeing the issue occur with and a reference to this post so that we can troubleshoot further?

 

Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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