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Reporting Page not Loading

Reporting Page not Loading

Day 2 of my Trial and I am having problems loading the Reporting Page. It half loads and then stops. Also, created coupon for Facebook and it's not showing properly in Apps.  Also the 'Join My List' App in Facebook is requesting people to join Constant Contact and not my email list that doesn't seem right.  So far, doesn't seem to be working very well for me.  Please advise.

22 REPLIES 22
Honored Contributor

Re: Reporting Page not Loading

Hello,

 

I'm sorry to hear of the trouble you are experiencing. I hope I can help you.

 

I took a look in your account and I see that your coupon is in draft mode. Reporting will not be available until you publish your coupon and once you publish you will be put into a paid account. Right now you have the default page under "Coupon" that just allows for people to join your list.  For the Join My List app, that is not properly set up yet. You will have to set that up under your personal account, not under your business account.

 

Here is our FAQ on how to set up the Join My Mailing List app on your Facebook page.

 

I hope that helps! For immediate assistance, please reach out to our phone support team at 1-866-289-2101.

 

 

Regular Visitor

Campaign Reports Missing

Has anyone had an issue with campaign reports missing. I mean that the whole report is not in the reports section for campaigns. The issue seems to be getting worse as we have no reports for the last three days. Prior to that they were showing up randomly

It has been reported and CC says they are aware but I can't find anyone else mentioning this. I need to call and level 2 support has to email me the link to the reports.

Has anyone had this issue? A solution/workaround?

Thanks in advance,

Arthur
Tags (2)
Honored Contributor

Re: Campaign Reports Missing

Thanks for reporting this to the users.
Honored Contributor

Re: Campaign Reports Missing

Hi @arthurF46 

 

Thanks for posting in the User Community. I see that you have an open case with our Specialists to help you out with the missing information.

 

I apologize that you are affected by this. Please let us know if there's anything else we can assist you with!

Occasional Visitor

Re: Campaign Reports Missing

Yes! I have this issue every 6months when I go to do all our reporting. Then I have to wait for the call centre to open at 6pm my time, as I am in Sydney, Australia. Once I speak to someone, it is fixed quickly, however the fact it occurs every time is absolutely infuriating. Unless someone has a work-around, I think I'll just switch over to .

Frequent Visitor

No opens or clicks

Hello: The campaign I launched last night has zero opens and clicks. I have done several prior campaigns emailed to the same group of people and all had many opens/clicks at this point. Is there are problem with tracking? Thank you very much. Jason Ryan
Tags (2)
Honored Contributor

Re: No opens or clicks

Hi @JasonR477 

 

Thanks for letting us know that you were affected by this. This was due to our website being down on the 5th. This has all been resolved and I see that you do have reports for your campaign.

 

If you have any questions or are not seeing this information please let us know!

New Member

Not loading

Site is up, I see the main tabs on the website, but everything else will say it's loading. and won't ever load.
Honored Contributor

Re: Not loading

Hi @CassieC31 

 

I'm sorry to hear that you were having difficulty getting the full page to load while you were in your account earlier today. I was able to log into your account with no trouble and all the information did display for me. It looks like you were using Safari and I wanted to ask you a couple questions as well as provide you with some troubleshooting steps in order to help.

 

Were you able to access any pages of your account after you posted this?

Did you try any other browsers and if so, which ones and were they successful?

Are you able to try with using Incognito Mode, Safe-Mode, or Private Browsing in your browser? (instructions in link below)

 

Here are some steps that can help you optimize your browser.

 

Please let me know so that our team can best assist you!