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Reporting issue/bug: All users' subject lines including "Newsletter / Marketing" copy

Reporting issue/bug: All users' subject lines including "Newsletter / Marketing" copy

Good morning,

We are trying to send a campaign and our subject line is automatically including "Newsletter / Marketing:" at the beginning in front of our copy. We noticed that this has been happening to other users as well because our inbox is full of eblasts that all look exactly the same. Please advise?

 

Thank you,

Sarah

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1 REPLY 1
Moderator

Re: Reporting issue/bug: All users' subject lines including "Newsletter / Marketing" copy

Hello @WillingwayComm,

 

This is a strange issue, indeed! Thank you for bringing this to our attention. This will require a bit more investigating to make sure we can resolve it for you. Due to the sensitive nature of the information I will be requesting, if you could please email us at social_support(at)constantcontact(dot)com with the following:

 

1) Your username.

2) The name of a campaign you have seen this issue with.

3) A screenshot of what you are seeing when viewing the email in your inbox. 

4) Include the name of the email client you are using and if it is a personal or work address.

5) Provide a few example contacts that have reported seeing this (and this is optional, but have them provide screenshots as well).

 

Once we have this information we will be able to dig deeper and work towards figuring out what is going on.


Nick S.
Social Media & Content Manager

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