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Occasional Contributor


I don't like how the number of unsubs isn't refreshed. You have to click into the unsub list on any given to see that the number of unsubs is actually bigger than what's shown in the overall Reporting list. For example, on the outside it says 30, but when you click in, it's really 33.
CTCT Employee

Re: Reporting

Hi @testt54547,


We're sorry the number of Unsubscribed contacts isn't displaying consistently. Thanks for reaching out about this so we can check into it for you! Are you seeing this on the Contact Growth reporting page, or when clicking the Unsubscribe Rate for a specific email campaign on the Reporting tab? Knowing exactly where it's not updating will help us troubleshoot. Please feel free to also send us an email to social_support(at)constantcontact(dot)com along with your username, the exact page in your account this is happening on, and a reference to this post. Thanks!


Nichelle M
Community & Social Media Support

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