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Resend Option does not send to all new emails.

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Occasional Contributor

Resend Option does not send to all new emails.

Today we resend a campaign sent over the weekend, we did this because we added new subscribers to the list. We use "resend option", which allows us to send only the new records.

Summing up: The list currently has 1288 subscribers correctly registered. Last weekend, when we send the first time, it had only 13. However, when we resend today, Constant Contact only sent to 588. There are about 600 missing.

Can you help us?

1 REPLY 1
CTCT Employee

Re: Resend Option does not send to all new emails.

Hi @ZelenaR4,

 

Thanks for reaching out about this and we're sorry the Resend function didn't send your email campaign to all of the new contacts. We'd definitely like to take a look and see what happened. Please send us an email to social_support(at)constantcontact(dot)com with your username, the name of the email campaign, and a reference to this post so we can further investigate. Thanks!

 


Nichelle M
Community & Social Media Support

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