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Resend to new subscribers not working...

Occasional Contributor

Resend to new subscribers not working...

This used to work and now it doesn't. Now when I choose to resend to new subscribers, I just get a blank white page. Tried this in two places.
1 REPLY 1
Moderator

Re: Resend to new subscribers not working...

Hello @SRCPIO,

 

 

I am sorry to hear you are experiencing this issue. I was able to replicate what you described so I reached out to my upper level of support and they were able to diagnose the problem. It's a rare issue caused by "special characters" in the names of some of your email lists. They were able to identify the special character, specifically the "~" symbol and changed it to "-." After logging out and logging back in, I was able to load the "Resend" page without issue. Please let us know if you still experience a blank white page when trying to resend and we can investigate further, but the issue appears to be resolved. 


Nick S.
Social Media & Content Manager

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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