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I am so so sorry for any frustrations you experienced while using our editor. It is not the experience we want for you when using our product!
We are here to help. In order to best assist you please email us at social_support(at)constantcontact(dot)com with the following information:
1) Your username.
2) The name of the email campaign you are working on.
3) The lines of text you are trying to input in the block.
4) If possible, attached screen shots of how the email looks in your test previews so we can compare it to what we see in the editor.
5) A reference to this post.
With this information we should have what we need to investigate and hopefully resolve this issue for you.
I ended up chatting with one of the CC online folks who put in a text-only block which seemed to work. He also suggested I try the new editor. I did for the next email and it seems to be more useful, although there are still elements that are missing that would be useful.
Hi @KarenD67818. I'm glad that our Support team was able to assist you with this and I apologize again for the experience you had. We're constantly making updates to our third-generation editor and I encourage you to leave your feedback here.