SOCIAL SHARING

[MichaelR2633]

It would have been nice if we received notice (email) that your social sharing is not what it used to be for Facebook. Now, your thumbnail photo cannot be posted. I ALWAYS have a problem with Constant Contact. The only constant with your company is that you can't count on it. There's ALWAYS a problem. Disgusted customer.

[Gwendolyn_B]

Hi @MichaelR2633!

I apologize for the experience that you have had regarding our Social Share feature. I do see that you spoke to one of our representatives previously, but I will also answer here in case another customer could use the information too. We have had some reports of customers seeing their photos not appearing correctly when posting to Facebook and we are collecting that information regarding this issue to send out to our engineers. At this time, we recommend using the Short URL to post your campaign directly to Facebook, and then select the image you'd like to use. We apologize for the inconvenience as we work to remedy this issue. Thank you for your understanding in this matter.

[Ellen_SewCentral]

I looked and surprised no one else has asked this.  In the last few days, whenever I use CC to post to Facebook, or use the link to a constant contact email in a self generated post, Facebook uses random pictures in that email link and I cannot edit them.  Therefore, it picks up both pictures and ads - and I am unable to Boost or promote my CC campaign email on Facebook (violates the word restrictions on pictures).  Used to be you just selected a pciture in CC for your Facebook post, and it worked well with Facebook.  What is the work around?

[Nichelle_M]

Hi @Ellen_SewCentral,

Thanks for reaching out about this here in the Community! We understand your concerns and want to let you know that Facebook recently changed its API thus affecting which image is included with Social Share posts. Basically, Facebook now automatically selects the image. While we are actively working on a solution for this, you can try making the first image in your email campaign the same image that you'd like to appear in your Facebook share. Or you can manually post your email campaign's permanent URL and image to your Facebook page.

[EvelynS39620]

Good morning. I produce a newsletter each week and use Social Share to post it to Facebook. For several weeks now, the image I attach to the post is not posting and a generic picture is posting (It is a picture that we have used in the past but not sure how Constant Contact if picking the picture or if Facebook is adding it to newsletter) Either way, we are a tourism center and I select a different picture for each newsletter. Can you please explain why this is happening and provide any insight in how to get Social Share working properly again. Thank you. Joanne Moore 

[Caitlin_M]

Hello @EvelynS39620. Thanks for reaching out about this here in the Community! I'm sorry that this has been happening to you but we can certainly let you know what's going on. Facebook recently changed its API which now auto-selects the image for your Social Share posts. While we are actively working on a solution for this, we suggest using the Short URL for your campaign to create a manual post on Facebook. This way you are able to add the image that you would like to include. 

I apologize for any inconvenience this may cause you but I assure you that we are working towards a solution that will allow you to include the image the way that you used to.

[EvelynS39620]

Thank you for your reply. I am looking forward to a fix being announced.

[BarbaraN3]

Even when I copy and paste the link no picture at all shows up. Just the link

[Nick_S.]

Hello @BarbaraN3,

After pasting the link, the Facebook business page should give you the option to upload your own images to associate with the link. So if you have the image file saved to your desktop you'll be able to choose it when the option appears. 

[YaleD]

Why does the social share now automatically pick up the first pic in the email rather than using the one I select to use on the social share?