Screen jumps to top when pasting, or changing font color/size
I'm working on a rather long email that requires a lot of copying and pasting from another document. Every time I paste something into a text box, or change a font color and size, my screen jumps to the top of my email which is extremely inconvenient. This just suddenly started happening the other day only on this specific email and I don't know what triggered it. I tried copying the email to "start over" but it still happens.
Does anyone know why this is happening because it's making a long process take even longer. It's like every time I try to edit something I'll lose my place and then have to search for it only for this to keep happening over and over again.
Re: Screen jumps to top when pasting, or changing font color/size
Hello @TCmarketing. I'm sorry that you are seeing your screen shift when you are working on your email. I see that you were able to chat with our Support team shortly after posting but I wanted to reply here in case another customer had a similar issue.
It looks like you were able to work in your email by using a private window in your browser. I wanted to also mention that we sometimes see that when text is copied and pasted in from an outside source, this can cause issues when working on the email. We suggest first putting this text into a text editor to remove problematic formatting before bringing it into your email.
Caitlin M. Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!