In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET.
Visit our Help Center to see all of the ways you can find answers to your questions.
Thank you for reaching out to us! Unfortunately, I don't see any updates on the developer report of this issue. However, any information you can provide on the issue is very valuable to help speed up the process. Which devices is this error occurring on? Does it happen with all Norton customers? Thank you so much for your time!
Tier 2 Support has many details from us about what has been happening. As of today, July 12, this issue is not resolved and can result in dangerous redirects to malicious sites. You try telling 14,000 email recipients that a link in your email may have taken them to a malware site.
We have had 2 major email campaign failures due to the r20 link not connecting to the correct web address including taking our users to a webpage that is identified as malicious. This is COMPLETELY UNACCEPTABLE. I cannot believe that I am reading that this problem is going on for multiple years and customer support is indicating that this is some kind of "new" and rare problem. We have serious and required email communications with our clients and now we are literally uncertain what will happen with messages sent out through CC. I'm at a loss of what to do other than change companies.
Thank you for reaching out to the Community about your emails. I can completely understand how important it is for your links to open correctly. Though you too are seeing links lead to a malware site, it is due to a different reason than this thread originally focused on. The original users in this thread were seeing these urls being blocked by Norton Antivirus. This has since been resolved. It seems you are having this experience due to missing dots breaking the URLs in your email. In these cases we suggest manually typing in the missing dot to go to the correct website. We have also seen users use the View As Webpage version, as the web-page version will have the correct link. However I have taken a look at your account and see you have an open ticket with our Advanced Level of Support. A member of this team will continue to assist directly through there.
I am having the same problem with r20.rs6.net tracking url, which prevents links from the e-mail to open.
I can't send out e-mails with blocked links, which means I can't use your service.
I have checked and there are no missing dots breaking the URLs in your email. We have a large mailing list and can not work with each customer to have them whitelist the links. Everything seems to work fine on the mobiles, only desktops seems to be the problem.
What do you suggest?
I am worried because I see this same problem hasn't been solved in the last 2 years.
Please advise as we are loosing business.
Martina, SMTours - adriaticmototours.com
I am following this thread closely and our organization will consider migrating to if this is not resolved shortly.
Are you too having this experience with the links in your email? If so, having the details requested in my previous post is important:
What is the URL string you are seeing be affected? Do you have any spam filters, security programs, or firewalls being used? Please send these details to social_support(at)constantcontact(dot)com along with the name of this campaign, an email address of a contact who experience this, your ISP, and email client.
I'm sorry to hear this is happening in your email as well. What is the URL string you are seeing be affected? Do you have any spam filters, security programs, or firewalls being used? Please send these details to social_support(at)constantcontact(dot)com along with the name of this campaign, an email address of a contact who experience this, your ISP, and email client.
This is actully your Chrome ad blocker extension (uBlock Origin) blocking the link. If you disable the Ublock extension your links will work.