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Selecting "All Lists" and duplicates

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Selecting "All Lists" and duplicates

We have a campaign that we wanted to go to our entire database, so we selected "all lists" when sending it out.  Folks that were on multiple lists received multiple copies of the same email---very embarassing.  

 

Has anyone else had this problem?

1 REPLY 1
Moderator

Re: Selecting "All Lists" and duplicates

Hello @RabbiDLoew. I'm so sorry that some of your contacts received multiple copies of your email. This can happen when an email is sent to what is called a role address. A role address (such as info@ or office@) usually has multiple recipients who get a copy of the email. So if someone on your list had their personal address on your list but also belonged to a role address that was also on a list, they would receive multiple copies. I do see that you have some role addresses under your contacts. The only way to prevent this from happening again is to remove the role addresses from your contacts


Caitlin M.
Community & Social Media Support

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