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Hello @ClaudiaL52 ,
I'm sorry to hear that some of your clients did not receive your email. Have you checked to see if these contacts landed in the bounced list? Are they listed as active contacts still?
Please email us at Social_Support(at)ConstantContact(dot)com, with the email addresses in question and we would be happy to look into this for you. For faster response, you can also call into our support team. The phone numbers for our support team can be found on our "Contact Us" page.
Hello @CorneliaH5. I'm very sorry that you are not receiving your test emails or the actual email when it is sent. We usually ask for you to check your spam or junk folders first to see if the email ended up in there. Have you also tried sending a test email to a different email address (like if you are using Gmail, try sending to a Yahoo address)? If you are able to recieve the test at a different address, then there is probably an issue with us being able to deliver to the other address. Check out this FAQ that shows you how to add the From e-mail address to a Safe Senders list which can certainly help with having your emails arrive successfully into your inbox. If you are still having issues receiving your email, you can also try whitelisting Constant Contact in your security program.
I am sorry you are experiencing a delay in receiving your test email. I would be happy to help make sure it lands in your inbox quickly.
There are several reasons why you may not be receiving your test emails:
Queue - Your email is delayed in a queue. Emails affected by delays should be received within 2-3 hours.
Filtering/Forwarding - Your email may be getting filtered into a specific folder or tab by your email client, so that it doesn't appear in your main inbox.
Blocked - Your ISP is blocking the emails.
To correct some of these potential reasons, try the following:
If none of the previous steps have helped or the bounce reporting clarifies that the ISP is blocking the email address you may need to have the address whitelisted.
Hello @PhoebeN. I'm very sorry that some of your contacts are not recieving your newsletter. Have you had them check their spam or junk folders? If this is the case, have your contacts add your email address to their safe sender list. We have also noticed quite frequently that contacts who use a Gmail account will see emails from Constant Contact fall into their Promotions folder instead of the Primary folder. I did see that some of your Did Not Opens did include Gmail addresses so this might be what's happening in their inbox.
It is helpful. Although getting an email out of spam is apparently not easy. It just goes back the next time. But I think the problem is with the recipient's email account. Thanks.
Hello @BreeT97. I'm very sorry that you're having issues with receiving your test emails. I do see that you did call into our Support department about this issue today and discussed this with one of our deliverability representatives. There can sometimes be a delay with receiving test emails due to various reasons that can be found here.
What I can suggest to determine if it's your ISP or some content in your email that is preventing you from receiving the test is to create a standard email template (without any of your own content) and send a test to your email. If you receive this email, that means there is content in your email that could be triggering a spam filter. I'm also including a link on how you can work directly with your ISP to whitelist Constant Contact.