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Send Error campaign

SOLVED
Moderator

Re: Test email not working.

Hi @IanS04. Thanks for confirming that you've taken steps to whitelist Constant Contact. You mentioned that you whitelisted the domains. Did you whitelist our IP addresses as well? I just want to make sure that all of the steps have been taken. If you have done this, I suggest that you talk with a member of our Deliverability team who will be able to look further into this for you and see why you aren't receiving the test emails in your Outlook account. Here is a link to their numbers and hours. 


Caitlin M.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Not receiving test emails from Constant Contact - Inquiry [ ref:_00D708xak._500391rEwa1:ref ]

Hi There,

 

From yesterday, I am not receiving any test mail on my email, here are the campaign names- IR##_Thanx_2017, I tried many campaigns but it seems all the campaign have same issue. I am Using Outlook 2010 and already checked the spam folder.

 

Waiting for the quick resolution.

 

Thanks,

Ajay

Visitor

Re: Not receiving test emails from Constant Contact - Inquiry [ ref:_00D708xak._500391rEwa1:ref ]

My test e mail isn't working, and hasn't worked now for 3 days !!!!!!!!!!

 

Tried a test campaign and that didn't work, even though it shows e mail sent

Moderator

Re: Not receiving test emails from Constant Contact - Inquiry [ ref:_00D708xak._500391rEwa1:ref ]

Hello @SilviaS3. I apologize that you are not receiving your test email. Have you checked your spam and junk folders? Did you also try sending your email to a different email address?

 

If you are still having trouble receiving your test email, can you email us at social_support(at)constantcontact(dot)com with the email address you are trying to send your email to and the name of the campaign you were testing? This way, we can look further into your issue.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Visitor

Re: Not receiving test emails from Constant Contact - Inquiry [ ref:_00D708xak._500391rEwa1:ref ]

Hi yes have checked spam folders but no e mail to my main e mail account, but does go to my aol e mail account.

 

Have sent a test campaign, say e mail sent but still not recieved 

Moderator

Re: Not receiving test emails from Constant Contact - Inquiry [ ref:_00D708xak._500391rEwa1:ref ]

Hi @SilviaS3. I sent a test email to my inbox and I was able to receive it right away. I believe that your email client might be blocking test emails from coming into your inbox. I suggest whitelisting Constant Contact in your security program. This link provides you with the different IP addresses that we send from. If you are still having trouble receiving test emails, you can contact our Deliverability team at the numbers and hours listed here


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Moderator

Re: Not receiving test emails from Constant Contact - Inquiry [ ref:_00D708xak._500391rEwa1:ref ]

Hello @SameerJ4. It looks like you emailed us yesterday and we have been assisting you through there with seeing why you are not receiving your test emails. We will continue our conversation through there.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Participant

Re: Not receiving test emails from Constant Contact - Inquiry [ ref:_00D708xak._500391rEwa1:ref ]

I have checked everything mentioned by suport team,

 

Already tried sending a preview/test to just my email address without including any others, than tried by uploading list including my email ID but not working . I also checked internal server or ISP blocking possibilities with IT department BUT there is no blocking for Constant Contact even i was receiving the emails before 2-3 days.

 Its already 2 days after pointing this issue to the support and still waiting for the solution.

 

Thanks,

Moderator

Re: Not receiving test emails from Constant Contact - Inquiry [ ref:_00D708xak._500391rEwa1:ref ]

Hello @SameerJ4,

 

Thank you for the additional information. I tested the email campaigns you mentioned and I was not able replicate the issues you are experiencing. They were received to my inbox within seconds of submitting it. This is definitely something we want to resolve for you but at this point I think the best thing is to contact our Deliverability specialists by phone. They will be able to work with you in real-time to investigate and test what might be causing the delay. Please reach out to them at the numbers listed here.


Nick S.
Social Media & Content Manager

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Re: Not receiving test emails from Constant Contact - Inquiry [ ref:_00D708xak._500391rEwa1:ref ]

Thanks..resolved now.