Hi @SameerJ4. Glad that we were able to assist you! Please let us know if there is anything else we can help with.
UK member! I've been using CC for sometime but the new interface isnt sending my test emails back to me to preview.Kindly help please as live support is not available for UK for a some hours yet.
Thanks in anticipation.
I'm sorry to hear that you are having trouble receiving your test emails. I was able to receive some test copies from your account myself. It is possible for there to be a delay with test emails of a few hours, but if this has been ongoing, I think the next best step would be to have Constant Contact's sending IP addresses cleared or whitelisted on your own network. Please see article: Whitelisting Constant Contact Website with your Security Program. If you would like any guidance or if you have any follow up questions, we have a dedicated Account Review team that you can reach directly. Please note this team does in fact have their own UK phone number and special hours. Find their information here: Contact an Account Review and Deliverability Specialist
You advised me what had probably happened with info how I might clear the problem, but not why it has changed only since the CO interface upgrade/modification?
Hi @KeithH105. Being brought over to our new platform should not have caused your emails to not be sent to your inbox when previewing. I believe that your email client may be blocking one of our IP addresses that we send from and that is why you are not receiving test emails. Here is the link again for more information on whitelisting Constant Contact in your security program. If you have further questions, here is a link to the numbers and hours of our Deliverability department.
Having trouble trying to send my test email to my Outlook account in order to check for final revisions before I send out to clients. It will send to my personal GMail in a test email almost instantaneously, but not my Outlook account. I have checked my spam folder multiple times and it will not go through.
Any help with this situation would be much appreciated.
I am sorry to hear you are not receiving tests to your Outlook email address. I definitely want to assist you with this.
Any chance the Outlook address is through the business or organization you work for? It's possible the security settings for the ISP (Internet Service Provider) that the email address is stored on is stopping certain IP addresses from coming through.
If this is the case I would submit the following two articles to the IT team at your organization and they can whitelist Constant Contact.
If this is not the case I recommend calling in and speaking with our Deliverability specialists. They are available from 8AM to 10PM ET Monday through Thursday and 8AM to 9PM ET on Fridays. Their phone numbers are 866.433.8499 (U.S.) and 339.222.5900 (International).
I'm trying to send a test email but it's not being delivered. I've tried a couple of times and have checked my Spam and Promotions folders but it's not there. Please let me know how to fix this.
I apologize your test emails aren't being received. If your tests are not showing in under your Spam or Promotions Tab under Gmail, we would be happy to look into this further for you. If you could please email us at social_support(at)constantcontact(dot)com with your account username, the name of the campaign you are working on, the email address you are testing with, and a reference to the is post. Once we have these details we can troubleshoot more for you.
I have had this issue today. Twice I have sent a test and receive the green message saying "Test email sent," but it is not received.