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I am sorry to hear you're not receiving the test email! We definitely want to get that to your inbox.
First, I recommend checking the Spam/Junk folder for the email address you're trying to send the test to.
If it is not there then I would also try sending a test preview to an alternate email address to see if it replicates the issue. For example, some business email addresses might have higher security settings in place that might stop the email from coming through. If you are sending it to a business domain I would check to make sure Constant Contact is whitelisted.
If you are still experiencing troubles, I encourage you to call our Deliverability specialists. They are available 8AM-10PM ET Monday through Thursday and 8AM-9PM ET on Fridays. They can be reached at 866.433.8499 (U.S.) or 339.222.5900 (International).
I am having the same issue. My TEST email is not in Spam. I sent it 5 times to myself and it never came. My campaign did go out, with a 53% bounce rate. Something is clearly wrong. Waiting to call!!!
Hello @SharonJ858. I'm sorry that you had trouble as well receiving a test email. Were you sending a test email to a business domain? Sometimes, we see that these types of domains have higher security settings that can unfortunately prevent emails coming from Constant Contact from appearing in your inbox. We recommend whitelisting Constant Contact in your security program which definitely helps with having these emails arrive.
If you still didn't receive a test email after doing whitelisting, I suggest contacting our Deliverability team as they are best equipped to handle these types of issues. Here is a link to their numbers and hours.
I write a monthly newsletter to about 320 customers. Two have not being getting them although you have their correct e.mail addresses. How many others have you been failing to send?? This is a very big issue with me and if it is not resolved very quickly, I will require compensation an/pr find an alternative emailer
Hello @RobinB28. Thank you for reaching out to us in the Community. I see that you spoke with a member of our Support team this morning about some of your contacts not receiving your newsletter. I apologize that this is happening to you. I understand how important it is that your contacts are receiving the newsletters that you send out.
When this happens, we ask that your contacts make sure that they are checking their spam or junk folders to make sure that your newsletter did not land in either of those folders. If the email does not show in either of those folders, we also recommend that your contact whitelist Constant Contact in their security program. We send from many different IP addresses and it's possible that their security program may have blocked one of them.
If your contacts are still having trouble receiving your emails, you may want to contact our Deliverability team who specialized in having emails land in the inbox. Here is a link to their numbers and hours.
In June one of my email recipients stopped receiving our Constant Contact Emails. Under her contact it shows they are delivered, but on her end, she is not receiving them. She contacted her company's IT Support and they said it is not an issue on her end. It is a problem on Constant Contact's side.
How do we get the emails back into her inbox? And fast... thanks!
That is very strange! Generally, if our system shows it as delivered then that means it successfully "launched from the cannon," so to speak. Even though the IT team says that the "issue" might not be on their end, it might be that it would not show as an issue. It's possible Constant Contact just needs to be whitelisted in your email security program. I would share this article on whitelisting with the IT team just to make sure that's been taken care of.
Otherwise I encourage you to call and speak with our Deliverability specialists. They can assist you more immediately and handle account sensitive information that we can't in the Community. They can be reached at 866.433.8499 (U.S.) or 339.222.5900 (International) and are available 8AM to 10PM ET Monday through Thursday and 8AM to 9PM ET on Fridays.
Hello @StephanieS101. I'm sorry that you haven't received your test emails. I see that you spoke with our Support team shortly after posting here and I hope that they were able to assist you.
I see that you had checked your spam folder and did not see the email in there. What I can suggest (especially if you are using a business domain) is to whitelist Constant Contact in your security program. Constant Contact sends from many different IP addresses and it's possible that one of them may be blocked. Whitelisting would let your security program recognize where the email is coming from and help to have it land in the inbox. Here is more information on whitelisting.