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Send Error campaign

SOLVED
New Member

Re: Need support

I have just registered as a free trial member in Constant Contact.

I created a campaign and sent a test email but have not received it.

How long does it take for an email to reach its recipient?

 

 

 

Tags (3)
Moderator

Re: Need support

Hello @MosesC95,

 

Welcome to Constant Contact! And the Community! I'm happy to assist you today.

 

A test email is usually delivered within a minute or two of being sent. It can depend on the email security settings of both the sender and the recipient. If you are sending it to an email address with high security on its ISP (Internet Service Provider), I recommend sending our article on whitelisting to the department that handles the security. This will guarantee that Constant Contact mailings will get through.


Nick S.
Social Media & Content Manager

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

Constant Contact

I tried to test my email list but nothing is going through. What am I doing wrong? I set up to email accounts to test them but when I tried to email them, nothing appear.
Moderator

Re: Constant Contact

Hi @LuisP039

 

So sorry you aren't receiving your test emails! If you're not receiving your emails in your inbox the first this we always suggest is to check your spam folder, or your promotions tab if you're testing in a Gmail address. We would be more than happy to help troubleshoot this further! In fact I took a peek at your account but could not see an email campaign to test myself.  Because of this I suggest reaching out to our Deliverability Support directly as they specialize in making sure your emails are being received. 

 

Hope this helps!


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
All Star

Emails sent, but not received

Our staff does not receive campaigns when the reply-to address utilizes the same domain as their work email addresses. They do receive emails when the reply-to address utilizes a different domain (gmail.com, for example).

 

I've checked the emails on our list and they're correct. None of the emails are bouncing (according to Constant Contact), but they're not showing up in employees' inboxes either .On each campaign, they show up under "sent" and "did not open," making it look like they were delivered, but there's no evidence of the emails in the employees' inboxes. We've tried whitelisting, and that doesn't work either.

 

How can I fix this problem? Our network technician thought that the domain name may be spelled incorrectly on your end. Is that a possibility? 

 

I've tried live-chatting but the window never loads. I'm hopeful this venue will help.

Moderator

Re: Emails sent, but not received

Hello @TimM775. I'm sorry that your staff is having trouble receiving emails from us! We usually suggest whitelisting as the first step but I see that you have already done this. At this point, our Deliverability team would be best equipped to look into this further for you, especially since you have done whitelisting already. Here is a link to their phone numbers and hours of operation. 


Caitlin M.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Member

Missing mail

Hi Guys

 

I have sent several bulk mails in the last few days but some of our clients do not receive them.

 

We maintain the pop3 mail for at least one of the clients who does not receive their mails. This gives us the opportunity to check the server mail logs and the clients mailbox spam bucket (on the server not the mail client). The spam bucket is clear and according to the server logs of the receiving mail server the mail just never arrived. This has happened with all of our mailings for this particular client.

 

The CC Email Stats (delivery log) does not show this recipient as blocked or suspended. According to CC email stats the mail was sent but not opened.

 

Presumably CC maintain detailed sending server logs which would detail the attempt of the CC sending server to deliver the message and would have recorded the reason for the rejection.?

 

Any advice on how to solve this please.?

 

 

 

 

CTCT Employee

Re: Missing mail

Hello DanielB063! Thank you so much for contacting the Community and for all of the helpful information that you have provided. I am sorry to hear that some of your clients are not receiving your emails. Please call our Account Review team at 866-433-8499 for further assistance, as they are dedicated to troubleshooting issues such as these.

 

Mariah_P
Community & Social Media Support

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All Star

Issues

Suddenlink.net internet service provider (ISP) seems to be filtering/rejecting emails from Constant Contact?     October 22 through November.....

 

 

Moderator

Re: Issues

Hi @BillV91

 

Thank you for reaching out to the Community! I apologize for the experience you're having with your emails being filtered through this ISP system. Has there been any changes or updates to that system’s security program? If these emails are not being delivered, I suggest Whitelisting Constant Contact's Website and IP Addresses. If you continue to experience this after whitelisting, I also suggest reaching out to our Deliverability Specialists. These support agents can help look further into this domain or any other emails that may not be delivering.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.