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Colleague not receiving test emails thru "Preview"

I send a test of all emails I create to my team prior to sending them to our customers, and 1 of the 4 of us does not consistently receive the tests. She sometimes receives them but not always. They are not blocked and are not going to spam. We use Outlook 365 in our office. 

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CTCT Employee

Re: Colleague not receiving test emails thru "Preview"

Hi @Mackenzie64

 

Thank you for reaching out to the Constant Contact Community! It's my pleasure to assist you today. 

 

I'm very sorry to hear that one of your recipients isn't consistently receiving your test emails. If they aren't going to spam you can try Whitelisting Constant Contact in your Security Program to consistently ensure delivery. If this doesn't resolve the issue, please send us an email to social_support(at)constantcontact(dot)com with your username, a reference to this post, the email address of the recipient who doesn't consistently receive the email, and any other information you feel is appropriate. We will take a look and find you some resolution. 

 

Thank you for using Constant Contact! Have a great weekend.


Adrienne B.
Community & Social Media Support

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Occasional Visitor

Mail is not being delivered

I have had a large number of contacts report that they do not get our Emails. Even the client on this account is not receiving them. It seems that Constant Contact is triggering spam filters, or worse, is being completely blocked. Does not do much good to pay for the account if no one is getting the emails. Thoughts or suggestions?
CTCT Employee

Re: Mail is not being delivered

Hello @LisaD7239,

 

Thank you for posting this to the Community!

 

I am sorry to hear that you are receiving reports of your emails not being delivered. I know how important it is to have your message delivered and I am more than happy to assist! In this case I will need some additional information to determine what may be happening. Please send an email to social_support(at)constantcontact(dot)com with the following information:

 

Your account username:

The name of a campaign that is not being delivered:

A few examples of contacts who are not receiving this email:

 

Please feel free to give us a call for immediate assistance with this issue. Click Here for our contact information.

 

Thank you for using Constant Contact, have a great day!

 

Evan G.
Customer Engagement Specialist
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Occasional Visitor

Re: Mail is not being delivered

Hi Guys,

 

I am not receiving my test emails send through preview option. Can anyone please help?

 

Thanks

Aditya

Moderator

Re: Mail is not being delivered

Hi @First-NameL17399

 

I’m sorry to hear you aren’t receiving your test emails! We always suggest checking your spam or junk folder first to see if it is there. If it is not there, please try sending a test to a different address. It's possible that one of our IP addresses are being blocked by your email security settings. Because of this we suggest Whitelisting Constant Contact Website and IP Addresses with your Security Program.


If you continue to have this experience this after whitelisting, I also suggest reaching out to our Deliverability Specialists. These support agents can help look further into this domain or any other emails that may not be delivering.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Re: Mail is not being delivered

Hi Frankie,

 

Thanks for your support. I have added 3 different email ID (including gmail), but still I haven't received them. Also, I do receive campaign mails from other companies who uses constant contact. So, I am getting mails from other companies, I should get these emails as well, isn't it?  

 

Thanks

Ady

CTCT Employee

Re: Mail is not being delivered

Hi @First-NameL17399,

 

Thanks for the update! I'm so sorry you're still not receiving your preview/test emails as we know how important this is. At this time, we recommend reaching out directly to a Deliverability Specialist who can provide even more troubleshooting assistance. 

 


Nichelle M
Community & Social Media Support

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Frequent Visitor

Problem with test emails

Test emails (to my own address) are not being received, nor or they showing up in the spam filter? This hasn't happened before.  Can anybody help with this?

CTCT Employee

Re: Problem with test emails

Hello @PaulH14015,

 

I'm sorry to hear that you are not receiving test emails. We appreciate you bringing this to our attention! We will need to narrow down the cause of test emails not being received. The first step that I suggest is that you try sending a test to an alternate email address. If this test is received then you will know that it is an issue with the original email address. In this case you will need to check the security settings of the original email address and make sure that Constant Contact is "whitelisted." You can find instructions for whitelisting here.

 

Once you have followed the processes above for whitelisting try sending another test email. If this still does not work I recommend calling our support team for more in depth troubleshooting of why your test emails are not being received. You can find their contact number and hours of operation here.

 

Please let us know if there is anything else we can do for you.

 

 

 

-Curtis P
Community & Social Media Support

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Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!