Hello @RandyF19. I apologize that you are not receiving some of our emails but we can certainly help you with this. When customers have trouble receiving emails, we suggest whitelisting Constant Contact in their security program. We provide a list of our sending IP addresses here.
Preview has successfully sent to my business email addresses for years. Now it doesn't, but it DOES send to my personal gmail account. Why?
I am sorry to hear that you are not receiving emails at your business address lately. This can happen if there is a change in the Spam filter on your email address. You can whitelist our services, if needed. I would also recommend reaching out to our deliverability team, as they will be able to help troubleshoot this further. Here is how you can get in touch with them.
Hello @pearll0. I'm sorry that you are having trouble receiving test emails to yourself.
I would also recommend whitelisting Constant Contact in your security program. We sent our emails from many different IP addresses and it's possible that your security program might not have recognized one of them.
Hi, my name is Viviane. I'm the director of Inffinito and manager of the Constant Contact account. My email does not work or receive any test or information from you. I'm think of closing my account if this issur is not solved. thanks, V
Oh no! I'm very sorry to hear you are not receiving any test emails or mailings from us! I definitely want to get this sorted out for you.
I did a test send from your account and received a test copy moments later. This makes me think the issue might involve your ISP blocking our emails from getting through. It's possible you had no issues receiving tests in the past, but if any updates or changes were made to your ISP's security it could impact the deliverability. I encourage you to check out the following articles on whitelisting and forward them to the department responsible for maintanig your ISP security.
If this does not resolve the issue I recommend speaking with our Deliverability specialists. They can be reached at 866-433-8499. Their hours are 7AM to 11PM EST Monday through Thursday and 7AM to 9PM EST on Fridays.
Thanks for reaching out because we know how important it is for your contacts to receive your email communications! I'm sorry this is happening but certain firewalls can prevent delivery of emails. You'll just need to forward your contact(s) our instructions for whitelisting Constant Contact in their local security programs.