Showing results for 
Search instead for 
Did you mean: 

Sign-up form glitch

All Star

Sign-up form glitch

Using the new universal code, when a customer enters their email address and presses the return button, the email box disappears but their email is not added to our contact list. This gives the customer the false sense that something happened and potentially loses a customer for us.
Tags (2)
CTCT Employee

Re: Sign-up form glitch

((Hello @JohnB838,


Thank you for bringing this to our attention!


We apologize for any inconvenience that you have experienced. We would like some more information in order to look into this further. Would you kindly send us an email to social_support(at)constantcontact(dot)com including your username and a reference to this post? We will be able to perform some tests with your help.


Thank you for your patience.


-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!