Using the new universal code, when a customer enters their email address and presses the return button, the email box disappears but their email is not added to our contact list. This gives the customer the false sense that something happened and potentially loses a customer for us.
We apologize for any inconvenience that you have experienced. We would like some more information in order to look into this further. Would you kindly send us an email to social_support(at)constantcontact(dot)com including your username and a reference to this post? We will be able to perform some tests with your help.
Thank you for your patience.
-Curtis P Community & Social Media Support
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