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Site problems

Visitor

Site problems

Been trying to create an email for over an hour and the site keeps quitting. I tried the chat but the rep told me to empty my cache. Big help...not. Just logged on from another computer and the site is still slow loading and I'm furious. While I'm at it, the template selection is pathetic.
3 REPLIES 3
CTCT Employee

Re: Site problems

Hi @TinaV4,

 

We apologize for any frustrations and definitely want you to be able to utilize the editor without error! I checked your account for the interaction you had with Chat Support and found that you're receiving an error message related to connectivity. We do recommend clearing your web browser's cache as a troubleshooting step. You'll also want to make sure you're using a compatible web browser. You may also want to check and see if you need to perform any computer system updates. Finally, it's likely that you have an add-on or extension for your web browser that needs to be disabled. If that's the case we recommend disabling your web browser extensions while working in your Constant Contact account as they can sometimes interfere with the creation of an email.

Also, can you provide a few more details as to how we can improve upon our templates selection? Your specific feedback is very much appreciated. Thanks!

 


Nichelle M
Community & Social Media Support

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Visitor

Re: Site problems

Unfortunately, I do not believe the issue was related to connectivity but nice try. I checked all network connections, which were excellent, tried to create the campaign from two different computers and barely finished after hours of struggling. I think it's time for me to find an alternative to Constant Contact. 

CTCT Employee

Re: Site problems

@TinaV4,

 

I apologize that you have experienced these issues working in your Constant Contact account. We are not currently experiencing any system wide issues that would account for what you have experienced. That said, if we do have any issues we'll be sure to report them on our status site. You can find that at: status(dot)constantcontact(dot)com.

 

Again, I'm sorry for your poor experience. Please let us know if you have any additional questions.

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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