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Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

Social Media blocks invisible/non-editable


Social Media blocks invisible/non-editable

Since working in the third generation editor, I can't see social media blocks in the email editor. They're there, they show up in the preview, but they are nonexistent in the editor. And since I can't see them, I can't edit or remove them.


Does anyone have an idea of what I should do?

I am working in google chrome, with add block turned off. This is a problem across several Constant Contact accounts I manage.

CTCT Employee

Re: Social Media blocks invisible/non-editable

Hi @SusanG95


Thank you for contacting the Constant Contact Community. It's my pleasure to assist you today. 


I'm sorry to hear that you are running into a problem adding your social media blocks. Can you send a screenshot of the issue you are encountering? I'm unable to replicate the same problem. Please send it to social_support(at)constantcontact(dot)com and include your username, name of the campaigns you have noticed this on, as well a reference to this post? As soon as we have that information we will be happy to address the problem.


Thank you for choosing Constant Contact. Have a great day!

Adrienne B.
Community & Social Media Support

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