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Social Share suddenly not working for Facebook

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Occasional Participant

Social Share suddenly not working for Facebook

Hi

 

I've been scheduling newsletters to go out to various lists and then also Twitter, LinkedIn and a couple of Facebook pages.  For some reason the Facebook page ones are not sharing all of a sudden.  When I look at the page it just has a little red exclamation point with Error Posting next to it.  Not any clue as to what the error is!  Twitter and LinkedIn still work fine, I haven't changed any settings or passwords on Facebook.  Can anyone give me an idea of how to fix this please.

 

Many thanks

 

Caroline

4 REPLIES
CTCT Employee

Re: Social Share suddenly not working for Facebook

Hey @VeeS7,

 

We appreciate your post to the Community!

 

I am sorry to hear that you are having issues posting your emails to that social media site. In this case I am going to suggest disconnecting that social media site then reconnecting it to see if that resolves the issue. Click Here for instructions on disconnecting. Once it's disconnected, Click Here for instructions on reconnecting.

 

I sure do hope that this helps but please let us know if you have additional questions. Thank you for using Constant Contact!

 

Evan G.
Customer Engagement Specialist
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Occasional Participant

Re: Social Share suddenly not working for Facebook

Thanks so much for your response, Evan.  I will try that. I don't have another mail-out going out until 26th so will see if that fixes the problem then.

 

Caroline

Tags (2)
Occasional Participant

Re: Social Share suddenly not working for Facebook

For some reason it hasn't picked up the newly connected FB accounts so didn't send out. I've reconnected and will see what happens with the next mail out!

CTCT Employee

Re: Social Share suddenly not working for Facebook

Hello @VeeS7,

 

Thank you for reaching back out to us. Please let us know if you have further problems with those Facebook accounts now that you have re-connected them! 


Amber_L
Community & Social Media Support

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