cancel
Showing results for 
Search instead for 
Did you mean: 

Social Share suddenly not working for Facebook

Occasional Participant

Social Share suddenly not working for Facebook

Hi

 

I've been scheduling newsletters to go out to various lists and then also Twitter, LinkedIn and a couple of Facebook pages.  For some reason the Facebook page ones are not sharing all of a sudden.  When I look at the page it just has a little red exclamation point with Error Posting next to it.  Not any clue as to what the error is!  Twitter and LinkedIn still work fine, I haven't changed any settings or passwords on Facebook.  Can anyone give me an idea of how to fix this please.

 

Many thanks

 

Caroline

10 REPLIES 10
CTCT Employee

Re: Social Share suddenly not working for Facebook

Hey @VeeS7,

 

We appreciate your post to the Community!

 

I am sorry to hear that you are having issues posting your emails to that social media site. In this case I am going to suggest disconnecting that social media site then reconnecting it to see if that resolves the issue. Click Here for instructions on disconnecting. Once it's disconnected, Click Here for instructions on reconnecting.

 

I sure do hope that this helps but please let us know if you have additional questions. Thank you for using Constant Contact!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Occasional Participant

Re: Social Share suddenly not working for Facebook

Thanks so much for your response, Evan.  I will try that. I don't have another mail-out going out until 26th so will see if that fixes the problem then.

 

Caroline

Tags (2)
Occasional Participant

Re: Social Share suddenly not working for Facebook

For some reason it hasn't picked up the newly connected FB accounts so didn't send out. I've reconnected and will see what happens with the next mail out!

CTCT Employee

Re: Social Share suddenly not working for Facebook

Hello @VeeS7,

 

Thank you for reaching back out to us. Please let us know if you have further problems with those Facebook accounts now that you have re-connected them! 


Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Highlighted
Visitor

Re: Social Share suddenly not working for Facebook

I'm having the same problem.  Facebook wont share anymore.  I've tried disconnecting and connecting and it just sends an error. on my main page.  I did notice it says facebook will only connect to business accounts.  Is that the problem?  My business pages are linked to my personal page.  Why did this change suddently it worked good before.  I just posted it manually for now.

Tags (2)
Moderator

Re: Social Share suddenly not working for Facebook

Hi @KathyH74. You are correct. Our Social Share feature will connect to Facebook business pages only. In order to do this, you will need to have administrative access to the business page that you wish to connect. Have you been able to successfully connect your business page since posting here?


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Visitor

Re: Social Share suddenly not working for Facebook

Its a shame that CC has made that change.  
Kathy

Tags (2)
CTCT Employee

Re: Social Share suddenly not working for Facebook

Hey @KathyH74,

 

Thank you for reaching back out. This was a security update on Facebook's system that we have to comply with to make everything more secure. I apologize for the inconvenience! 

 

Please let us know if we can be of further assistance!

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
New Member

Re: Social Share suddenly not working for Facebook

This really damages the functionality of Constant Contact for me. Is there a workaround that would allow my Constant Contact email to be printed to a format that Facebook would accept for personal pages????

David

Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!