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State Field shows up three times

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Occasional Visitor

State Field shows up three times

Hi, I copied and embedded the code from Constant Contact into the home page of a web page (see towards the bottom of the home page by the footer) - http://fightbac.staging.wpengine.com/  For some reason, the state field shows up three times. I can't figure out why since in the code I cut and paste in, it only show up three times. Wondering if you can help me out with this. Thank you!

5 REPLIES 5
CTCT Employee

Re: State Field shows up three times

Hi @MychelleB!

 

I am very sorry the code is causing you to have three state fields! I took a look into the account, and unfortunately, it looks like the code you copied into the website has been modified from the original code. I recommend copying and pasting the code, once you get the sign up form personalized in Constant Contact, back into the website. Then, check and see if the State field comes up correctly. If it is still an issue, let us know and we can help troubleshoot from there.

 

Gwendolyn B
Customer Engagement Specialist
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Senior Member

Re: State Field shows up three times

Hi I put the code in exactly as it was from Constant Contact without any styling, so you can see the fonts, etc. since everything is white, but you can see that the triple state field problem is still there, plus now country also shows up three times.

Occasional Visitor

Re: State Field shows up three times

Sorry, posted answer under wrong account, LOL! Please reply to this message, not the one from SFeist.

 

So I put the code in exactly as it was from Constant Contact without any styling and the state field still shows up three times. It's very strange because I do not see state three times in the embedded code in the php file. But if you do inspect element in Chrome, you can see the code listed three times so I'm totally baffled as to why that is happening!

Moderator

Re: State Field shows up three times

Hi @MychelleB

 

We definitely want to get to the bottom of this. I did look at the page source for your website and compared the code embedded there with the embed code as it appears in your Constant Contact account and they were different. They do not share the same titles, descriptions, or ask for the same field information. This would lead me to believe the code was edited at some point prior to being embedded in the website. However, I want to make sure we're working with the same account. Could you please email us at social_support(at)constantcontact(dot)com with the username associated with where you copied the embed code from and a reference to this post and we will take another look!


Frankie P.
Community & Social Media Support

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Moderator

Re: State Field shows up three times

Hi @MychelleB,

 

I was able to check with our upper level support team and they also looked at the code as it is embedded in your site. They said that the code as it is currently is fine and there's nothing in the code itself that is causing the state field to repeat. They even pulled the code from the website and tested it in another area and the state field did not repeat. They think some other code that makes up the website is interferring with our sign-up form code and causing this issue but unfortunately web HTML is a bit out of our purview. I encourage you to check with a web developer to see if anything sticks out!


Nick S.
Social Media & Content Manager

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