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Support Feedback

Occasional Visitor

Support Feedback

I like chat support. You have chat support advertised. I click on the chat support icon and the same window pops open again offering me the same support options. I click on the chat icon in that window and nothing happens.

 

Chat needs fixing.

1 REPLY 1
CTCT Employee

Re: Support Feedback

Hi @SirSpeedyMidway,

 

I'm so sorry that the chat feature was not loading appropriately! I had a look at our logs and do not see any recent widespread issues. I'd like to offer some related articles that could assist. Firstly, can I ask did you try try accessing on a different browser than what you commonly use? If you have any browser integrations, plugins, or even a build up of cookies/cache, it could affect the site. See our article Constant Contact Works in One Web Browser and Not Another.  As well, a security program could affect the site. If you have a security program, see Whitelisting Constant Contact Website with your Security Program.

I sure do hope these articles help shed light. If you are still experiencing the same scenario after trying another browser or following these guides, please let us know by replying.

 

Thank you!

Liz M.
Customer Engagement Specialist

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