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Supporter not receiving emails...

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Regular Visitor

Supporter not receiving emails...

I have a supporter who is not receiving emails I am sending through constant contact.  The bounce category says suspended, but I have checked his email to make sure it's correct and it is in fact correct.  The instructions say to contact support to troubleshoot this in this situation.  What can we do to make sure he receives our communication?

Thanks,

Holly 

Communities In Schools

1 REPLY 1
CTCT Employee

Re: Supporter not receiving emails...

Hey @CISSC,

 

Thank you for reaching out to us! I would be happy to shed light on this subject. If you click here you can read how a contact actually gets into a suspended status. If you want to get the email address unsuspended then I would recommend giving our support team a call at 866-289-2101 or sending us an email at Social_Support(at)constantcontact(dot)com. Please let me know if you have any other questions! 

 

Desi_B
Community & Social Media Support

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