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Survey Errors?

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Survey Errors?

Anyone else getting this message when trying to copy or create a survey?

We're sorry, but there was an error processing your request. Please try again. (SURV_001)

We aren't able to send any out and customer support was ZERO help!

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3 REPLIES 3
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CTCT Employee

Re: Survey Errors?

Hello @CorinaR2

 

Thank you for reaching out on the Community. We're sorry for the experience you have had so far and we definitely want to get this resolved so you can get back to creating surveys! I touched base with our advanced support team and they are taking this on as a case. The current turnaround time is within the next four business days and they will contact you at the email address associated with your account. If you need any additional assistance in the meantime, please let us know!

Brian_H
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Member

Re: Survey Errors?

I've been having the same issue all day - for the last 8-9 hours. 

Hoping to get a response from Contact Support shortly. 

Thanks

Jinty Ainsworth

 

CTCT Employee

Re: Survey Errors?

Hey @JackieB14,

 

Thank you for reaching out to us! I apologize that you keep receiving this error message. Would you mind emailing us your Username so that we can take a closer look? Social_Support(at)Constantcontact(dot)com Thank you for your time! 

 

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
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