Thank you for reaching out to us. Due to security purposes we are unable to assist with any billing-related questions through Community as this may contain account sensitive information. I would encourage you to call in to our Billing department for continued assistance in this matter, here is a link to their best contact phone numbers and hours of operation.
Tiago_R Community & Social Media Support
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!