Solved: Re: Suspended Bounces

CameronS8 · ‎12-30-2018

We have two uses for Constant Contact for our business. One is the retail side and one is for our training groups. Some clients may be in lists for both. My focus right now is on the training group side where we want to provide weekly newsletters full of information about the weekly running schedule, race info, etc.

In setting up the lists the last few weeks, I have identified three people (so far) who are Suspended Bounces that I would like to resolve. They all confirmed the email address and that they want our newsletter. How can I do this?

These are the three clients:

I appreciate the help as our training season begins this week!

Thank you.

Zoe_H · ‎12-30-2018

Hello @CameronS8,

Thank you for reaching out to the Community! I took off the suspension for those three email addresses, so they should be available right away for you to send to them. If they do bounce back as suspended again, we recommend you have those contacts Whitelist Constant Contact.

Thank you and have a great Sunday!

Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

CameronS8 · ‎12-30-2018

Thank you!

I just sent another newsletter and I don't see any more bounces or suspended email. I appreciate the quick response.

Zoe_H · ‎12-30-2018

Perfect! I am glad that worked for you. Have a great rest of your weekend and happy new year!

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

CameronS8 · ‎01-03-2019

Hi,

I have a new training group registrant with a suspended account. Will you please resolve this one as well?

Thank you!

Frankie_P · ‎01-03-2019

Hi @CameronS8

We have successfully removed the bounce status for your contact. Please let us know if there is anything else we can help with!

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

CameronS8 · ‎01-17-2019

Hi there...I have one more suspended bounce with this week's newsletter.

*removed by admin*
Thank you!

Jen

Aaron_H · ‎01-17-2019

Hello @CameronS8,

We've gotten that address unsuspended for you as well. For future reference, you may want to just email us directly at social_support(at)constantcontact(dot)com. We're happy to help, but these forums are publicly available, and some of your new trainees may not want their personal email addresses on a public forum.

Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

CameronS8 · ‎01-22-2019

Thank you! This was helpful and a better solution.

Zoe_H · ‎01-27-2019

Hello @CameronS8,

We are very glad that we were able to assist you! Have a wonderful Sunday.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.