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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

Suspended Contacts

Occasional Contributor

Suspended Contacts

I have quite a few customers who do not receive my emails because CC has their e-mail addresses marked as suspended. This customer even resubscribed in January and he got suspended again!! Im afraid we are going to have to look at other vendors as there appears to be no solutions available to this.
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CTCT Employee

Re: Suspended Contacts

Hey @NicholasM6,


Thank you for reaching out to us! I apologize that the contacts seem to be dropping back into a suspended status once corrected. What I recommend is giving our Deliverability team a call to see what options there are in terms of getting this corrected. 866-433-8499 Please let us know if we can be of further assistance! 


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