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Suspended email address


Suspended email address

Hi! I am the owner of this account and my email address has been listed as “suspended”. How do I undo that so I can see the emails that are going out?
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CTCT Employee

Re: Suspended email address

@AmyG7992 Thanks for reaching out to Community! I am sorry your email address has bounced as suspended and I have cleared that suspend bounce as a courtesy for you.

In general email addresses get marked as suspended after bouncing repeatedly as non-existent. Because of this Constant Contact won't attempt to send any emails and will automatically mark them to help avoid any negative impacts on deliverability.

Anytime you know the address is correct on a contact that has bounced as suspend, our Support Team can troubleshoot up to 5 contacts. If you are working with a list or suspended contacts larger than 5, please reach out to our Deliverability Specialists. These support agents can help look further into these contacts or any other contacts that may bounce in your account.

Mary S
Community & Social Media Support

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