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Tag Filtering for Larger Accounts

Tag Filtering for Larger Accounts

I was frustrated to find that after spending a couple hours on tagging my contacts that I wouldn't be able to use the tag filtering feature when sending the email due to having more than 10,000 active subscribers. Why does this limit exist? It makes it very difficult for larger accounts to target their campaigns.

CTCT Employee

Re: Tag Filtering for Larger Accounts

Hi @EPScommunications


Thank you for reaching out to the Community about your contacts! I apologize for the experience you're having with using tags as you send out your emails. Being able to have the option to limit contacts by tags in an account that has over 10k active contacts, is a feature request our engineers are currently looking into. While we do not have a time estimate of when it will be available, I had tracked your feedback and passed it on to the appropriate teams. In the mean time, as a work around we suggest creating a list of just the contacts you wish to send to and schedule the email to that list. 


What are the criteria for the tags that you are using? For instance, are these tags in house categories or based off of your contact's activity in your account? Getting a better understanding of how you use your tags can help us be able to provide workarounds or suggestions that may help.

Frankie P.
Community & Social Media Support

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