I was frustrated to find that after spending a couple hours on tagging my contacts that I wouldn't be able to use the tag filtering feature when sending the email due to having more than 10,000 active subscribers. Why does this limit exist? It makes it very difficult for larger accounts to target their campaigns.
Thank you for reaching out to the Community about your contacts! I apologize for the experience you're having with using tags as you send out your emails. Being able to have the option to limit contacts by tags in an account that has over 10k active contacts, is a feature request our engineers are currently looking into. While we do not have a time estimate of when it will be available, I had tracked your feedback and passed it on to the appropriate teams. In the mean time, as a work around we suggest creating a list of just the contacts you wish to send to and schedule the email to that list.
What are the criteria for the tags that you are using? For instance, are these tags in house categories or based off of your contact's activity in your account? Getting a better understanding of how you use your tags can help us be able to provide workarounds or suggestions that may help.
I was close to migrating our current contacts over to Constant Contact until I stumbled on the thread where people complained that they couldn't use tags when you have over 10,000 contacts. This, to me, makes absolutely no sense. Anyone marketing to a group that large MUST have the ability to narrow the list based on tags. Your customer service person seemed ignorant and told me that there are workarounds, but I would need to subscribe in order to reach the support team. Uhhh...no. I need an answer as to whether this is workable BEFORE I subscribe. So, if I have 12,000 contacts and I want to send an email to those that are tagged with either tag "attendee" or tag "sponsor" is this possible? What does the "workaround" entail? I can't believe that the clunky and awful Highrise system we currently use actually has more functionality than Constant Contact.
We're sorry for any frustrations and glad you reached out about it. Our programmers are currently collecting customer feedback about having the ability to utilize tags for accounts with more than 10,000 contacts. In the meantime, you can definitely utilize email lists to segment, organize and group your contacts! The workaround would simply be to create separate email lists (i.e. "attendee" and "sponsor") in which to send your email campaigns to.
We'd also like to apologize for any miscommunication you may have received from the representative you spoke with. Our customers with free trial accounts do receive the same access to Customer Support as our paying customers. Free trials, however, are limited to testing our products with up to 100 unique contacts. So by uploading 12,000 contacts to your account you would need to upgrade to a paid account in order to send email campaigns to that many contacts. Please let us know if there's anything else we can help clarify!