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Technical Support

SOLVED
Occasional Participant

Technical Support

I called support twice because the pages were not loading. The customer service reps were very nice both times, but were not able to fully resolve the issue. Our IT was able to determine that one of your servers changed to the Netherlands, which messes up our firewall. With the time-sensitive campaigns that we need to send out, I think that whoever manages changing of the servers should send a generic email blast to everyone giving this information instead of making us figure it out. Thank you.
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5 REPLIES 5
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CTCT Employee

Re: Technical Support

Hi @AndreaStark,

 

We are very sorry for the inconvenience caused. I can definitely take your feedback to the proper channels. There is an FAQ/Tutorial I'd like to share with you. Here is a document that will help your IT professional allow the addresses of our send servers. It is updated periodically if the information changes. Thank you very much for your candid feedback, it really does help us improve our customer's experiences.

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Occasional Participant

Re: Technical Support

Thank you for your help! The Accept Solution button was not in the bottom right hand corner of the post, only the Reply button. I tried the 3 dots in the upper right hand of the post as well, but still nothing. I appreciate your response!

Occasional Participant

Re: Technical Support

After I posted a Reply to your response, I saw the Accept Solution button. However, when I clicked it, this error message populated:

 

Request Entity Too Large

The requested resource
/t5/forums/v4/forumtopicpage.markmessageasacceptedsolutionsecondarybutton/message-uid/303300
does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.

CTCT Employee

Re: Technical Support

Hi @AndreaStark,

 

Thank you for letting us know about that! If you wanted to try to access the community forum in another Internet browser, that might help the Request Entity Too Large error. I will provide this feedback to the appropriate team. Thank you very much as well for your reply, and I'm glad that was a good solution! Please do let us know if you have any further questions, or feedback we can submit.

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

CTCT Employee

Re: Technical Support

Hello @AndreaStark

 

Thank you for letting us know of the troubles you were having accepting the solution. I have gone ahead and marked the answer as a solution for you.  The error message you received should be resolved by clearing the cache in your browser. If you would prefer not to do this, using another browser or using a private/incognito window should help, too. 

 

If you have any questions about this, please do not hesitate to reach out to me. 

 

Thanks,