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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

Testing Insert Greeting Tag only shows with my name

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Testing Insert Greeting Tag only shows with my name

Testing Insert Greeting Tag only shows with my name. My account is John. However when I test with other colleagues, it shows up with my name instead of theirs.

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CTCT Employee

Re: Testing Insert Greeting Tag only shows with my name

Hello @PaigeS197,

 

Thank you for reaching out to the Community! I apologize for any confusion that this has caused, but when sending test emails from your account to yourself or to your colleagues the Greeting Tag will always populate with the Account Owner's name. When you send a live version to your contacts the Greeting Tag will be able to pull their information instead of yours. 

 


Zoe_H
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