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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.




I am trying to set up the Text-to-Join feature but it keeps giving me an error message that my changes could not be saved and I need to refresh the page. However, when I do this it still does not work.

Re: Text-to-join

Hi @Caritas


So sorry to hear this is happening! What is the keyword that you are trying to use? Receiving this error message is an experience we're trying to collect more information on. For instance,what browser are you currently working in? If you have not yet already,  I would suggest using a different browser or even a private/incognito window. We have also seen cases where attempting to set up your Text-to-Join again later in the day has helped. 

Frankie P.
Community & Social Media Support

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Re: Text-to-join

I was originally using Chrome this morning but I tried it again in Firefox this afternoon with the same results.

I requested the keyword CARITAS and it said it was available.

CTCT Employee

Re: Text-to-join

Hey @Caritas,


Thank you for getting back to us so quickly! I appreciate you giving it another try for the sake of troubleshooting. I have actual sent you a follow up email about your issue as well. 


Please let us know if you have any further questions. 

Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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