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The worst support ever!

Occasional Visitor

The worst support ever!

Waiting forever on the line I gave up, since thats an international call.

Just to let you know I was calling to cancel my account! 

It appears I can not do it myself, I have to call you for some reason. 

Why there is no options of suspention/canceling the account? Why it has to be so complicated?

If you do suspension/cancellation via calls, PLEASE make someone real sit on the phone, not a robot who cannot identify the voice or digits I'm saying!

1 REPLY 1
CTCT Employee

Re: The worst support ever!

Hi @TarasT!

 

I'm so sorry you spent a long time on the line to cancel. I replied to your cancellation request on that post. Additionally, I will take your feedback on the long wait, as well as the miscommunication with our phone system. I will get your feedback to the right channels to help us optimize the system so that you get directed to the right place efficiently. Thank you for reaching out, and don't hesitate to reach out here again with your questions or comments!

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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