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Too hard to get support

Occasional Participant

Too hard to get support

I am finding it very hard to get support from you guys. Cannot email, no phone answers, need to send a question but cannot. Thinking of leaving you after 10 years with you. Unhappy customer. 

3 REPLIES 3
CTCT Employee

Re: Too hard to get support

Hi @OrangutanOdysseys,

 

Thank you for reaching out to us!  I am sorry you are having difficulties reaching our support due to time zone differences.  We do have several methods of support for our customers, and you can also ask questions here or on Social Media and we can get back to you!  You can find contact information and hours here.

 

If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!

 

Donna_P.
Community & Social Media Support

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Occasional Participant

Re: Too hard to get support

I still cannot get any help. I keep try calling and get nothing. I work out of Indonesia so not sure if that is a problem. I have been with CC for many years now. Many of the support links don't seem to work for me. Can you please send me an email address so that i can start talking to someone. It's so hard just making contact with anyone there. Thank you

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CTCT Employee

Re: Too hard to get support

Hi @OrangutanOdysseys,

 

I am so sorry you are still having issues!    We do not currently have any email support, but we would be happy to help you with any questions or issues right here in the Community! 

 

Please let us know what you would like help with here, and we can get you the answers you need.

 

 

 

Donna_P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Tags (1)