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Trouble Viewing Mobile Email through Google Inbox on a Pixel Phone

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Trouble Viewing Mobile Email through Google Inbox on a Pixel Phone

We just recently created a new summer newsletter and one of our board members is having trouble viewing it on a mobile device. He views through Google Inbox on a Pixel Phone. Does anyone have any suggestions? The words are showing up as one letter per line on his phone. Here is the screenshot:

Screenshot_20180622-152557.png

 

Help!

1 REPLY 1
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CTCT Employee

Re: Trouble Viewing Mobile Email through Google Inbox on a Pixel Phone

Hello @StephanyA,

 

Thank you for reaching out to the Community!

 

I apologize that you are running into this display issue. This is something that we would like to look further into. Please send an email to social_support(at)constantcontact(dot)com with your username, the name of the email campaign in question, the name of the device, the operating system version and the mail app that is being used when this display issue occurs. We will pass this information up to our higher level of support for additional troubleshooting.

 

In the meantime, I want to ensure that you have not forwarded that email when it displays like this. If that is the case and the email was forwarded, I suggest sending it as a test or scheduling it as a live send to that address. Please get back to us with any additional information that you may have. Thanks!

 

Evan G.
Customer Engagement Specialist
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