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URGENT! Test emails are blank

Occasional Contributor

URGENT! Test emails are blank

I'm ready to send out a campaign but when I send myself a test email they are blank in both Gmail online  and in the gmail app on my iPhone. Online the entire message is "clipped" with a link I can click to see the email. On the iPhone there is nothing at all in the email. 

 

My email needs to go out today! Help!

3 REPLIES 3
Moderator

Re: URGENT! Test emails are blank

Hi @naturalresources, I'm sorry to hear that's happening! What's the name of the email campaign where this occurs? If you'd like to keep that information private then you can send that to us at social_support(at)constantcontact(dot)com including your account username and a reference to this post and we'll troubleshoot this for you. Thank you!

Natalie B.
Social Media Marketing Manager
Member

Re: URGENT! Test emails are blank

I had the exact same problem yesterday. It seemed to resolve, so I sent our email out, and at least two gmail accounts reported blank emails, others were ok. I've gotten both! Really a disaster!

Moderator

Re: URGENT! Test emails are blank

Hello @dogrrrl,

 

I am sorry to hear you are experiencing this issue as well. We definitely want to look into this for you. Please email us at social_support(at)constantcontact(dot)com with your username, the name of the email campaign you experienced this issue on, and a reference to this post. If possible, include screenshots of the issue you are seeing. We will take a closer look and work towards a resolution. 


Nick S.
Social Media & Content Manager

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