Although I'm not sure of the frequency, there is an autosave option, one would think its enabled by default. You may want to check.
p.s. Kinda interesting that CTCT edited the original note to remove a competitor's name but neglected to answer the customer's question. Whats up with that?
Like @Clique_Marketing mentioned there is an Auto-Save within your account that is automatically turned on for all accounts. This autosaves a template that you are working in, like if you would have pressed the Save button at the top right of the page. If you are working within a specific block though, it will not save the open block.
I am sorry to hear you are seeing messages like this. We're happy to help. Can you help with some details?
- What browser are you usually working in when this happens?
- Is there any action that causes an error or does it seem random?
- Can you screenshot the error next time you get it and email it to us?
- Are you pasting content into your email from another source?
- Are you copying the same template to use again?
- Are you on a work or home network?
- Where in the world are you located? General area is fine!
Thanks for your help,
I apologize for what happened to you while you were finishing up your newsletter. We would like to investigate this issue further to see about preventing this from happening in the future. If you have the time to give additional information, we would greatly appreciate it. We would need to know:
1.) The name of the Campaign you were working on
2.) the section you had last done prior to saving
3.) Did all content disappear or did it revert to previously saved version.
We would be happy to investigate this matter further once you get back to us.
Please feel free to email us back at: social_support(at)constantcontact(dot)com
I'm sorry for all the troubles you experienced with creating your email campaign. It sounds as though the issues you were running into are related to your web browser. Please try working in private/incognito mode to see if there might be a third party web browser add-on program that has been installed and needs disabled. Or you can try another web browser for better results using Constant Contact. In addition, you can use the Sort feature to locate any email campaign:
I hope this helps!