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Undefined index: ctct-id in .../constant-contact-forms/includes/helper-functions.php on line 261

New Member

Undefined index: ctct-id in .../constant-contact-forms/includes/helper-functions.php on line 261

Hello,

 

My website is currently displaying the error below on all pages.


Notice: Undefined index: ctct-id in (website name)/wp-content/plugins/constant-contact-forms/includes/helper-functions.php on line 261

 

The sliders on the page are also not functioning properly. I've tried Google searching for a solution, but there are none readily available. Several other websites are getting this error code if you search for it.

 

I require assistance ASAP.

 

Thank you.

Tags (2)
5 REPLIES 5
CTCT Employee

Re: Undefined index: ctct-id in .../constant-contact-forms/includes/helper-functions.php on line 261

@JoshuaL483

 

Thank you for reaching out to the Constant Contact Community!

 

I am sorry to hear that you are currently experiencing these issues. In this case I suggest reaching out to our support team. Click Here for our contact information. Once you call in we can get you over to our Tier 2 support team to further troubleshoot your issues with that plugin.

 

In the meantime, please let us know if you have additional questions.

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Occasional Visitor

Re: Undefined index: ctct-id in .../constant-contact-forms/includes/helper-functions.php on line 261

Any ideas on how to fix this? We're seeing it on a client's site.
Administrator

Re: Undefined index: ctct-id in .../constant-contact-forms/includes/helper-functions.php on line 261

Hello @DaveT40. Were you seeing this exact error as well? If your client is using the Constant Contact for Wordpress plugin and you were seeing the error, we have a specialized that works with this plugin and would be able to look into this for you. You can find the numbers and hours for our Support team here. Once you call in we can get you over to that specialized team to further troubleshoot your issues with that plugin.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Visitor

Re: Undefined index: ctct-id in .../constant-contact-forms/includes/helper-functions.php on line 261

We're seeing the error at the top of the page at http://dccglastonbury.com

 

Yes the site using the Constant Contact Forms for WordPress plugin.

 

This is for an unmanaged customer so our support for this is limited. I was hoping you could post a solution to this forum. It's just something I noticed on their website and wanted to check with Constant Contact directly to see if there was a fix. 

 

I've check mod_security on our server (which I thought might be the issue) but don't see the site triggerring any rules.

 

What solution did you have for others having this issue?

 

Administrator

Re: Undefined index: ctct-id in .../constant-contact-forms/includes/helper-functions.php on line 261

Hi @DaveT40. Our specialized team that works with the Wordpress plugin would have more information regarding the message that you are seeing and they are the best team to continue this conversation. Since you said that you don't manage their account, I'd suggest having your client call our Support team directly and our upper level of support would be happy to assist them. You can find the numbers and hours for our Support team here


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.