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Unschedule Button Not Working

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Occasional Visitor

Unschedule Button Not Working

I need to cancel or delete a scheduled newsletter but the Unschedule button is not working. I can't seem to undo this - help!
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3 REPLIES 3
Moderator

Re: Unschedule Button Not Working

Hi @MelissaS1051

Thanks for posting. Which campaign are you working on? If the campaign is still scheduled you can click Campaigns on the left and then use the actions menu to the right of the campaign name. There's an unscheduled link here. This would only apply to emails that are still scheduled!

 

Thanks,

Hannah M.
Community and Social Media Support

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Regular Visitor

Re: Unschedule Button Not Working

There is NO unschedule button on my campaigns. I only see:
Schedule

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Copy

Preview

 

(no other options listed) please help ASAP. Thank you!

CTCT Employee

Re: Unschedule Button Not Working

Hi @JulieM5591,

 

I'm very sorry for any confusion with how to Unschedule an email campaign and we're glad you reached out! If the Unschedule option is not visible then the email campaign is not currently Scheduled. Please feel free to send us an email at social_support(at)constantcontact(dot)com and include your username, the name of the email campaign, and a reference to this post if you're still concerned, and we can take a look at your account.

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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