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Unsubscribe

I've added a list that include some of the same names from past e-mail campaigns and 16 of the names choose to unsubscribe. How to find the names so I can delete them off my CSV file. I believe this is the reason I'm failing to complete the campaign. Please help.
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Honored Contributor

Re: Unsubscribe

HI @PatR408

 

Thanks for your question! If your contacts have unsubscribed, they are moved into the Unsubscribed list on the left when you're in the Contacts. 

 

tk contacts.png

 

You can click on Unsubscribe

 

Unsubscribes.png

Then check all the contacts and then Export

 

tk select all_export.png

 

tk export unsubscribed.png

 

Then you can remove them from your own CSV file. 

 

Please note that if a contact has unsubscribed, we would not add them back to your account even if they are still on a file that you import.

 

Hope that helps!

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