Thank you for reaching out to us about this. We have sent you an email with an answer to your response, but also wanted to post it here too.
Due to anti-SPAM laws, we are unable to manually change opt-in status for your contacts. But don't worry! If the contact wants to be on your list again, you can ask them to resubscribe through these methods:
TEXT TO JOIN If the signup form is not working for you, by far, the easiest work around is the Text to Sign Up option. This is a feature included in your subscription to Constant Contact. This FAQ walks you through setting this up on your account:
If this fails to add them back I would recommend calling in to customer support so that we may troubleshoot the address and see why it's not going back on your list. The direct line to support is 866-289-2101.
JOIN MY LIST FORM You can also send the contact a link to your Join-My-List form using your regular email address.
To find the sign-up link, you can go to "Contact Growth Tools," and then click the 'Actions" button by the sign-up form you want the link for. Choose the option to "Form URL" and you will find the full URL which you can copy and paste.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!